Frequently asked questions

Vitrula is a multi-tenant ecommerce platform that lets you manage several stores, custom domains and 7 languages from one dashboard. Catalog, payments, shipping rules, promotions, content, reports, an open API and accounting sync are included, and you can try it free for 14 days without a card.

Vitrula suits small and growing online businesses, agencies and multi-brand groups that want several stores and domains without running separate systems. It fits Turkish merchants who need PayTR or iyzico and international sellers who need 7 languages.

Vitrula combines multi-store and multi-domain in one account on every paid plan, local Turkish payments, and TRY pricing with no sales commission. Shopify offers a larger app ecosystem; WooCommerce gives full control but needs hosting and maintenance. See the comparison pages for details.

Yes. Every plan has a 14-day free trial without a card. After it, the first month costs 1 USD (1 TRY in Türkiye), then the regular price applies. There is no permanent free plan.

Starter is 9 USD (399 TRY) per month, Pro is 24 USD (999 TRY) and Business is 60 USD (2,499 TRY), excluding VAT. Yearly billing is 10 times the monthly price: 3,990, 9,990 and 24,990 TRY.

No. There is no platform commission. Payment providers charge their own fees.

Yes. Each store has its own theme, domain, language and currency, and you manage orders and reports from one dashboard. Starter includes 1 store, Pro 3 and Business 10.

The storefront and dashboard are available in English, German, Spanish, French, Italian, Portuguese and Turkish. Each store chooses its languages within its plan limit.

Yes. The domain wizard shows which DNS record to add, and you follow verification and SSL status live. The SSL certificate is issued automatically.

Card payments through PayTR and iyzico, bank transfer and cash on delivery. For transfer and cash on delivery you approve the payment in the dashboard.

You define rules by region, weight tier and cart total; a free shipping threshold and local pickup are also supported. Carrier integrations are planned.

Invoice transfer to Paraşüt is ready. Bizimhesap and e-invoice or e-archive providers are on the roadmap.

Yes. Scoped API keys, a REST API and signed webhooks are in the dashboard on every plan, within the plan's limits. Failed webhook deliveries are retried automatically.

Yes. Import products, categories and customers through the WooCommerce connection or an Excel/CSV file. Your old store stays live until the new one is ready.

Customer data copy and deletion request screens, a cookie notice and consent records come ready. You still need your own legal adviser to approve your legal texts.

Write to [email protected], use the help center and check the live system status page. For corrections to this website, use the same address.